Privacy Policy

​Information you provide directly

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When you book an appointment or contact Cedar Rose Wellness, we may collect the following information:

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• Name

• Email address

• Phone number

• Appointment details

• Relevant health information required to safely provide treatments

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Health information is only collected when necessary to ensure treatments are safe and appropriate.

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 Automatically collected information

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• IP address

• Browser type and version

• Pages visited and time spent on the website

• Cookies and similar technologies (see Section 7)

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3. How We Use Your Information

 

We use your personal data to:

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• Respond to enquiries

• Manage bookings and appointments

• Provide safe and appropriate treatments

• Maintain accurate client records

• Communicate with you about your appointment

• Improve our website and services

• Meet legal and insurance requirements

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We will never sell your data to third parties.

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4. Online booking

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Cedar Rose Wellness uses a third-party booking platform called Fresha to manage online bookings and appointment reminders.

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When you make a booking, your personal information is processed through Fresha in order to:

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• Schedule your appointment

• Send confirmations and reminders

• Manage bookings and payments

 

Fresha acts as a data processor on behalf of Cedar Rose Wellness. You can view Fresha’s privacy policy on their website.

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5. How your data is stored

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Your information is stored securely through the booking system and business records.

 

Reasonable steps are taken to ensure your personal data is protected from loss, misuse or unauthorised access.

 

Client consultation forms and treatment records may be stored for insurance and legal purposes.

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6. How long we keep your data

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Client records may be kept for up to 7 years in line with professional insurance and legal requirements.

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7. Your rights

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Under UK data protection law, you have the right to:

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• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your data where appropriate

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If you would like to exercise any of these rights, please contact Cedar Rose Wellness.

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8. Website data

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If you visit the Cedar Rose Wellness website, basic information such as cookies or analytics may be collected by the website platform (Wix) to help improve website performance.

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9. Cookies

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Our website may use cookies to:

• Ensure the website functions correctly

• Understand how visitors use the site

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You can control or disable cookies through your browser settings. Continued use of the website implies consent unless cookies are disabled.

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10. Complaints

If you are unhappy with how your data is handled, you have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk
Telephone: 0303 123 1113

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11. Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be posted on this page with an updated revision date.

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