Booking & Cancellation Policy

Booking Your Appointment

​Appointments can be booked online through the Cedar Rose booking system.

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A £20 deposit is required at the time of booking to secure your appointment.

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The remaining balance can be paid after your treatment by card, bank transfer or cash.

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Arriving for Your Treatment

Please arrive a few minutes before your appointment time to allow yourself time to settle into the space.

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Please note there is no waiting area available, so arriving no more than 5 minutes before your appointment is kindly appreciated.

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To maintain a calm and relaxing environment for all clients, additional guests and pets are not permitted during appointments.

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If you arrive late, your treatment time will be shortened to avoid impacting the next client.

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Clients arriving more than 15 minutes late will need to have their appointment rescheduled, and the deposit will be retained.

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Cancellation & Rescheduling

I understand that sometimes plans change.

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Appointments can be rescheduled or cancelled up to 24 hours before your appointment time.

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If you need to make a change, please get in touch or use the link in your confirmation email — your deposit will be fully refunded or transferred to a new appointment.

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For cancellations made within 24 hours, the deposit will be retained.

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Missed Appointments

If you do not attend your appointment and no notice has been given, the deposit will be retained.

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A Gentle Note

Each appointment time is reserved especially for you.

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Thank you for respecting the time, care and energy that goes into preparing every Cedar Rose treatment and maintaining the calm atmosphere of the space.

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I look forward to welcoming you and creating a space where you can fully slow down, unwind and feel looked after.