Booking & Cancellation Policy

Booking Your Appointment

​Appointments can be booked online through the Cedar Rose booking system. A £20 deposit is required at the time of booking to secure your appointment.

The remaining balance can be paid after your treatment by card, bank transfer or cash.

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Arriving for Your Treatment

Please arrive a few minutes before your appointment time to allow yourself time to settle into the space.

If you arrive late, your treatment time may need to be shortened to avoid impacting the next client.

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Cancellation & Rescheduling

I understand that sometimes plans change.

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Appointments can be rescheduled or cancelled up to 24 hours before your appointment time.

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If you need to make a change, please get in touch or use the link in your confirmation email — your deposit will be fully refunded or transferred to a new appointment.

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For cancellations made within 24 hours, the deposit will be retained.

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Missed Appointments

If you do not attend your appointment and no notice has been given, the deposit will be retained.

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A Gentle Note

Each appointment time is reserved especially for you.

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Thank you for respecting the time and care that goes into preparing every Cedar Rose treatment.